Shipping & Returns

SHIPPING

Please note orders are processed Monday to Friday. 

Shipping is provided by AN POST or GLS, upon receipt of order confirmation please allow 2-4 working days for delivery within Ireland and 3-5 days for all other destinations. An email with tracking information will issue as soon as your order has been dispatched (please ensure you provide a valid email address and telephone number when placing your order).

Standard Rates:

- Ireland €5

- Northern Ireland €5 

- Free shipping within Ireland on all orders over €100

International Rates:

- Zone 1 €10 (UK, Channel Islands)**

- Zone 2 & 3 €15 (Austria, Belgium, Denmark, France, Germany, Luxembourg, Netherlands, Switzerland)

- Zone 4 €20 (Czech Republic, Hungary, Italy, Poland, Sweden, Slovenia, Slovakia)

- Zone 5 €25 (Finland, Spain, Norway, Portugal)

If you require delivery to any country not listed above please contact us directly at hello@lestroisenfants.ie 

** All applicable import duties are to be paid by the customer upon receipt.

RETURNS

We hope you will be delighted with your purchase, if for any reason you are not goods may be returned within 14 days of receipt of purchase.

If you would like to make a return please contact us at hello@lestroisenfants.ie  

IMPORTANT: Once your request has been approved, items must be carefully packed, returned unused and in a resalable condition with original packaging and tags still intact - otherwise an exchange or refund will not be possible.

When returning or exchanging items, the customer is responsible for all shipping costs. We advise you use a registered service for returns and that proof of postage is obtained. We are not responsible for items that fail to reach us and cannot give a refund for missing items.

Accepted returns will be refunded minus the delivery cost. Please note if free shipping was availed of the shipping cost will be deducted from the refund amount. Refunds are issued to the original method of payment.

International customers will be liable for all return costs including shipping, customs charges and any processing fees issued by the postal service chosen for the return. If Les Trois Enfants pays these fees on your behalf the amount will be deducted from your refund.

Please note we are unable to offer an exchange or refund on the following items:

 - Hair accessories

 - Skin care products

 - Wallpaper

 - Gift cards

If you require any further information please contact us at hello@lestroisenfants.ie 

Catherine & Jessica xxx

 

 

 

 

 

 

 

 

 

 


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